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Complaint Procedure Against the Actions of the Customs Service

Pursuant to Chapter XI of the Customs Code, anyone is entitled to contest decisions (including normative acts), actions or inaction of Customs and customs officers, if he/she considers that his/her rights or legitimate interests have been violated.

There are two ways to appeal decisions, actions or inaction of Customs and customs officers:

·         Administrative Appeal – by submitting your complaint to the Customs Service, within 10 days from the date the decision was communicated or action taken. If the decision of the Customs or customs officer was not communicated to the person concerned, the latter can file a complaint within 6 months from the date the decision was issued. Inaction of the Customs or customs officer may be appealed within 3 months from the expiry of the deadline set for complaint settlement.

·         Judicial Appeal – in the court, as provided for by the legislation in force 

Complaint Form for Noncompliance with the Code of Conduct for Customs Officers.